Thank you for shopping at Clavine Store LLC. We value your business and want to ensure your satisfaction. In the event that you are not completely satisfied with your purchase, here are our return and exchange policies:

Returns

• Customers can return items within 30 days of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for return. We will provide you with instructions on how to proceed.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@clavine.store .
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions / Non-returnable items

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.